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Hey Doc. Got a question for ya.

by Oylpann    Nov 8, 2007, 7:29 PM

Had a customer today with a BB 7100G and he was experiencing a lot of congestion in his area. His T-Mobile work phone works just fine. I was going to go back there and get a test phone b/c I know there are options to change preferred networks.. Talked with a lead to see if we even had test BB devices and he asked what for. I told him what I wanted to do and he said that option is taken out of our phones.

I checked my basic nokia... and ill be damned if he wasnt right..

My question is, is there a way he can update the device to get that option back in the phone?

I was told that cellone takes that option out to prevent massive roaming charges on customers accts (and to save the company money).. seems like its a crutch to our customers if they happen to be in an area where they could pick up (i.e.) a tmobile tower, but since the phone is seeing a cellone tower, whether its congested to hell or not, it wont switch over so he can use his device.

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