So Dobson is bought out....now what?
We all know that AT&T bought out Dobson, but what are they going to do with the company's existing customers? They can either keep Cellular One as a separate entity or integrate it with themselves...so what seems most likely to happen?
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MulletMan said:
We all know that AT&T bought out Dobson, but what are they going to do with the company's existing customers? They can either keep Cellular One as a separate entity or integrate it with themselves...so what seems most likely to happen?
they will absorb our customers and force them to change rate plans and when you call customer service you will get somone name "joe" that lives in india and dosent speak english to assist you. I am trying to remain positve about this but I just invested in a C1 Dealership less than 4 months ago and this is a huge blow to my future plans 😡
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well I really hope they keep the ohio call center open...cause the do have cust care in the U.S. 😢 I really do like me job...not many can say that
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I don't know. I know they have a few call centers here in OK, which is about 400 yards away from corporate H.Q. I think they will probably take some from a few places in departments like care, nba, and maybe retentions. I worry that my job in tech will be lossed, since it's a more "specialized" department.
i guess i start my job search this Monday....enjoy the weekend guys....
i guess i start my job search this Monday....enjoy the weekend guys....
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As far as I know, for us call center employees, us techs included, I'd stick around to see if they offer any type of bonus to us due to the acquisition. If they cut our jobs, they gone have to offer us severance pay. On the up, when I first heard the news I was like, "Aw, f**k that!! I ain't going through this again and end up having to work under Cingular management!!". After I put more thought into it, I'm staying put until the offers are laid on the table for us. Besides, they'd want to keep us since our data support is more gangsta than their data support. We got a whole lot more hands-on experience with devices.
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Guys stick around, seriously. As with the other corporate buyouts I've been through, they are basically guaranteed to hook up some sweet severance packages. Ol' Dussek and the gang have put aside 19.4 MILLION dollars* for the retention bonus program alone. And that's just for the employees that are sticking around, I can't imagine what sweet deals they've got planned for those folks who are eliminated due to redundancies! Sticking around would be worth it...
* I'm not full of crap:
http://yahoo.brand.edgar-online.com/fetchFilingFrame ... »
* I'm not full of crap:
http://yahoo.brand.edgar-online.com/fetchFilingFrame ... »
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we dont outsource never did the reps that att customers call are in the us and are union . The old ATTwireless did outsource about a year after we took over the contracts for the indians were terminated
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THE BOX said:
we dont outsource never did the reps that att customers call are in the us and are union . The old ATTwireless did outsource about a year after we took over the contracts for the indians were terminated
maybe. but i know we still outsource to canada. and we outsource here in the U.S. as well.
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Ahh, AT&T doesn't outsource there call center to anywhere outside the US.
There is a cc in Lubbock (Main), Wichita Falls, Austin, Farmers Branch, Texas and others.
Will
There is a cc in Lubbock (Main), Wichita Falls, Austin, Farmers Branch, Texas and others.
Will
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AT&T doesn't have out of contry customer care or tech support, with the exception of Mexico (for spanish speaking customers) and Canada. And why would you be upset that you now are part of a company that has over 64 million customers, nationwide coverage and UMTS data to sell, not to mention the best phones out there??? Do you really enjoy selling outdated phones?
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actually Dobson carries the Nokia N95 and Sony Ericsson W710, both phones I wished at&t had
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Ummm.... can I please have some of the crack you are smoking? Neither of these phones are currently available through Webdirect sales or even listed as "coming soon".
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**** wrong carrier ðŸ¤
The w710 is carried by Edge Wireless and Suncom and the N95, I can't remember where I saw it... some even more obscure carrier I saw when I was bored at work
The w710 is carried by Edge Wireless and Suncom and the N95, I can't remember where I saw it... some even more obscure carrier I saw when I was bored at work
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I think this is absolutely rediculous! After all that Cellular One did the past 2 years that I was there, they just threw it all away and was a sell out to a piece of **** company AT&T?
I am dissappointed in you Everett Dobson! You make me sick!
I know I no longer work there or live there but was not really by choice and if I could have brought my job with me I would have!
Oh well...all good things must come to an end...but it still does not make since...after buying Highlands(which probably made them severly broke) After making new systems for us...new everything...we sell out...
Well to my cell one family in ohio....I'd start looking for a job...and good luck! Come out here to CO the jobs are nice and we don'...
(continues)
I am dissappointed in you Everett Dobson! You make me sick!
I know I no longer work there or live there but was not really by choice and if I could have brought my job with me I would have!
Oh well...all good things must come to an end...but it still does not make since...after buying Highlands(which probably made them severly broke) After making new systems for us...new everything...we sell out...
Well to my cell one family in ohio....I'd start looking for a job...and good luck! Come out here to CO the jobs are nice and we don'...
(continues)
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This cracks me up.. I was sitting outside on break friday when the news hit. Another rep was talking to someone else and said this..
"The only reason CellOne is selling to AT&T is for the money"..
I wanted to look her straight in the face and say....DUH!!
Isn't that what companies are all about, making money?
I dont like losing my job any more then the next guy/gal but c'mon..
"The only reason CellOne is selling to AT&T is for the money"..
I wanted to look her straight in the face and say....DUH!!
Isn't that what companies are all about, making money?
I dont like losing my job any more then the next guy/gal but c'mon..
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well i work for at&t in Indianapolis now but did work in KY, and every one that works for cellone i think will like it, you get a corp phone witch is a data phone free service unlimited everything!! witch is really nice, the money is really good and we have alot of call centers we have one in TX, KY, IN, CA, NC and more...nothing over seas. there is alot of other sweet things we get also if anyone wants to know just hit me up. our compy is like pack-man lol
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Of course these customer's will be integrated. Cell One/Dobson has service in most area's that AT&T doesn't so it will benefit them to combine services. I'm sure customer's will have the option to stay on their plans and keep their "limited" services or take advantage of AT&T plans, phones, mobile to mobile, and coverage.
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The only issue I see CellOne customers complaining about will be losing their Unlimited plans. $55 for unlimited statewide mins is hard to beat.
Im sure AT&T will grandfather those plans and then as soon as customers move off of them they wont be able to go back to them.
Oh yeah, I have a tech friend works at AT&Tingular call center across from our Corp Office and the employee phone plans are not free. Its something like $10/month for 1000 mins and 200 sms. 😛
Im sure AT&T will grandfather those plans and then as soon as customers move off of them they wont be able to go back to them.
Oh yeah, I have a tech friend works at AT&Tingular call center across from our Corp Office and the employee phone plans are not free. Its something like $10/month for 1000 mins and 200 sms. 😛
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