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Replying to:  Center partners by NinjaMonkey   Jun 19, 2007, 5:16 PM

Re: Center partners

by Oylpann    Jun 19, 2007, 10:19 PM

I cant wait for the quality to come in house either.

I had to dispute a call earlier this week because they said I didnt call the customer by name. I did it 10 seconds in to the call, and it was very obvious.. whats going on here..

I dont think they should get to choose the call either. I understand they need to grade calls for hundreds of reps, but you know, a lot of those 15+ min calls are the ones where you really get a chance to shine, and have the customer appologizing for being such an ass to you when all your doing is trying to help them.

Sorry to hear about you losing out on the promo. That really sucks.

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