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Replying to:  how is the service by conan1071   Mar 14, 2008, 8:03 PM

Re: how is the service

by ricktn    May 29, 2010, 4:31 PM

For what it's worth, I've had an excellent experience with Cricket for the past 9 years (primarily in the Knoxville market). I do not work for Cricket, nor have I ever had any affiliation. This is just my opinion

At first, the service was local only, so it was a trade-off between no roaming or paying for minute overage fees with traditional carriers. Obviously, local-only service did not suit people who traveled frequently, but for those of us who used a lot of local minutes (perhaps in business), and seldom traveled, it was a reasonable alternative to expensive high-minute plans from traditional carriers (of course, there were no unlimited plans from traditional carriers at that time). The only thing more expensive, of course, was going over one's minute allotment on a traditional plan - that got very expensive very quickly. Furthermore, the local coverage was excellent from the beginning - far better than Cingular, my previous carrier. So long as I stayed within the local calling area, I hardly ever had a dropped call.

Now, since Cricket has unlimited roaming on the superset of their own network, the Sprint cdma network, and the MetroPCS network, roaming is almost a non-issue for most people. Unless you spend a lot of time way off the beaten path, you will seldom if ever incur roaming charges. On those rare occasions, however, roaming is almost always available for a half-way reasonable .25/minute from most other cdma networks, including Verizon. So in the case of an emergency, there will almost always be coverage, unless there is simply no cdma coverage in the area period.

I've read several posts complaining about customer service. I must admit that there have been a few times I have been frustrated with CS, especially over the phone, but no more than with other carriers I've had, including Cingular, Verizon, and Sprint. My remedy for this has been to go to the store rather than call. And not just an authorized dealer, but a corporate owned store. For the most part, I have found the personnel there to be knowledgeable, courteous, and willing to help. I would suggest, however, to arrive at opening time, because they are often crowded.

Perhaps Cricket doesn't suit everyone, but it does offer an excellent service at a value that's still hard to beat, even among the recent flurry of unlimited offerings by competitors. Cricket and MetroPCS together may have had an influence on the cellular industry that far exceeds their market share. I suspect that the rash of unlimited offerings by the "big guys" was a direct result of competitive pressures by these two. That has been a good thing for all consumers.

I just wonder if the traditional landline (Ma Bells) carriers suddenly started offering limited-minute plans, how many people would change to them. Probably almost none. So, does it make any more sense to stay with a limited-minute cellular plan when such attractive alternatives are available? That's for each of us to decide.

I hope this helps someone in their decision.

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