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System wide voicemail failure?

by ENDelt260    Jul 27, 2009, 11:36 AM

My fiancee is a new Cricket customer. When we attempt to access her voicemail, we get a recording "You have reached an invalid number." Unfortunately, a caller receives the same recording if she doesn't answer their call.

Called 1-800-Cricket. Was told this was a system-wide problem and we're not the only ones experiencing it. Was told we would receive a text message when voicemail was restored.

So, Cricket users, is your voicemail down? Or, was the rep who was talking to me full of it?

If the person was full of it, how should I proceed to resolve the problem? And, I guess, in general what is the best way to get a US-based, and more importantly *knowledgeable* person on the phone when we have issues?

Thanks!

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