Activated an HTC PPC 6800 Mogul (was Sprint. Reflashed with Cricket ROM) on Cricket this weekend. Phone and SMS are working fine (after I programmed and activated it myself - store rep couldn't). Problem is I am stuck with a $35 basic plan for the moment as the rep in store informed me she cannot add web/MMS on a flashed phone (reason being these features would not work as it is a non-Cricket handset). She did tell me, however, that my plan could be changed over the phone with customer service. Seeing as this was an agent location and the rep seemed somewhat new at this (I used to work for Cingular and Alltel) I decided to sort it out later with customer service.

On the phone Customer service verifies these features cannot be added to account because they will not work with non-Cricket phones. She does tell me I CAN get mobile video on my plan. At this point it was late at the end of the work week and decided to forget about it for the moment and get some advice from people that have more than 2 weeks of experience (you guys).

Questions I had for cricket customer service rep were (and she couldn't answer):

How can I have mobile video on my phone considering this is a data feature (and you won't give me data LOL)?

What about changing my ESN to a Cricket phone, adding data features, and then changing ESN back to my non-Cricket phone? Would that work?

I understand why Cricket would not allow these features seeing as phones from other carriers are using settings for the old carrier and obviously will not work with web/MMS.. but this handset was confirmed already working with Cricket and I have verified all settings are correct. There have also been numerous reports of HTC phones working with these features (including ones in my City).

The only thing I am really concerned about is web access for my handset.. I don't really care about MMS as I don't use it (and if I did I would be using email anyway).

Could it be as simple as calling customer service until I get a rep willing to do it for me?

Ideas?