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Top message:  Serious?? by OMG   Jun 12, 2006, 1:13 PM

Replying to:  Re: Serious?? by lowtechlou   Sep 6, 2006, 6:51 PM

Re: Serious??

by jessicad    Feb 28, 2009, 11:22 AM

so true. I work for Verizon and we had one woman who was going into Canada (we live on the border) and getting those lovely long distance charges. She would come in insisting that we do something about it. So...we got on the phone with CS took care of the prob by putting her on a canada plan (tada problem solved). She then went to a store in a neighboring town and complained that we put her on a plan that she didn't need and her kids were going over in their texting b/c of it. blah blah blah. They tracked her calls to a tower in montreal. She was a Dr's wife lol. We have been instructed to let her deal with her overages and frustrations by calling customer service HERSELF!!! Sigh!!! (of relief)

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