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Replying to:  Crickets customer relations by blinsky6   Oct 2, 2007, 11:57 AM

Re: Crickets customer relations

by wiseguy    Oct 4, 2007, 11:38 AM

it is good that you understand that mistakes happen, because you are going to see plenty of them with cricket...and the excuse that they are a new company is wrong because while they are new to portland they have been in business for over 7 years...that said you are getting about the standard response to issues, slow with a major lack of communication mixed best recommendation is to go to a corp store and tell them you want to speak with the COM for the area...while the COM does not have the power to solve this problem directly they usually have enough pull to get the ball rolling at a more acceptable speed...also, while you are at the corp store make a friend with a rep you like because you are going to be in the store a lot with phone and service issues...good luck

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