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Crickets customer relations

by blinsky6    Oct 2, 2007, 11:57 AM

Sept 7th I went on-line to order a phone and plan. I entered my credit card info and clicked purchase and a page came up that said could not process. I thought I had entered my cc info wrong. re entered and could not process came up again. I paged back and this time it kicked my 3 digits off the back of my card out. re entered that and received the could not process error again. I tried 3 times and decided to call the sales phone line. I ordered the phone and plan over the phone and it was $59.99 instead of the on-line price of $49.99. No big deal. I then went into my email account and found 4 messages thanking me for the phone order. I went into my bank account and found that they had debt-ed my account for the 3 phones that said could not process for 49.99 and the phone that was ordered over the phone for 59.99. I called back the sales rep and he said that I would need to call 858-882-9999 on Monday and they would get this straightened out. I called Monday and was on hold for 3 1/2 hours...not toll free. Tuesday I was on hold for 2 1/2 hours, Wednesday 3 hours and on Thursday I was able to stay on hold for 4 hours and finally spoke to someone. She had me fax her all the bills that I had received in the mail. In the mean time I received all 4 phones and did not open them. I was instructed by the Portland corp office to bring the phones down to them and they would get this straightened out for me. That was sept 13. I now have no phones...spent a total of 17 documented hours on hold and am out $209.96. The Portland Corp office is telling me that I need to just talk to the corp office and that is why I have been on hold for over 17 hours. I have no clue what the heck I am suppose to do. I have also re-faxed the info to the corp office 3 times requesting for them to PLEASE call me regarding this. I understand that there are glitches in systems and mistakes happen but for them not to even respond to me seems really bad for a relatively new company to be treating people in this manner.

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