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Top message:  Leaving Cricket - Anyone Else? by jamgood96   Mar 19, 2007, 4:10 AM

Replying to:  Re: Leaving Cricket - Anyone Else? by jamgood96   Mar 19, 2007, 1:25 PM

Re: Leaving Cricket - Anyone Else?

by wirelessgod    Apr 9, 2007, 6:24 PM

I am employed in the Network Operations Department for Cricket. I am disturbed that your issue was unresolved in a timely matter, and I'm currently looking into why this was not escalated if it was still an issue. We escalate all known issues within 48 hours to a resolution if they are known. We are a very new market with a brand new Network, which usually has a short term optimization period to identify issues like what you have unfortunately experienced. We build our own Switching facility, Cell towers, and high speed Data network which utilizes the latest in CDMA 1X technology. We have initially built our market in the Oregon, and the SW Washington area to insure the best over all coverage quality. We are currently averaging below a 1% dropped call rate in this area, which I can assure you is among the best, and a 98.99% availability rate on our overall Network. We are currently deploying a new customer service ticketing system that will stream line any Network related issue directly to a technician in your area. We have a 24 hour response time to each one of these Network related tickets. Again this is all new, and usually takes some time fine tuning and training personnel for new processes. I am not a salesman, but I have been building and maintaining Wireless Networks for over 17 years. I can insure you that if there is a problem with our Network, we will have it resolved promptly. I ask for anyone that may have a problem with there service to call 1-800-CRICKET, or go to one of our full service corporate store locations. If you don't get a prompt resolution to any Network issue, please escalate your trouble ticket to a corporate store manager. I have personally made customer care a number one priority for the Operations team in this market. » »

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