I'm in Houston so I am unable to speak to any specific problems they may be having there. We had some issue early on but to be honest I feel we have an excellent Network team and they have been proactive in assessing problems and getting them fixed. I know Portland is newer than we are so give us a little bit of a break in that regard. Saying all that we understand its your money and your time and you have the right to decide who you want to do business with, I just don't want you to leave with such a bad taste in your mouth.

As I stated before Customer Service will get better as we continue to grow and we spend some more time training them. We apologize about the experience you had but in the future please visit one of our corporate stores. They usually can resolve any issue you have!

Return Policy people don't read the return policy on the back of the receipt. Hell they don't even know its there. We need to do a better job of educating our customer that the return policy is on the back of the receipt. We do at my store!

Again we apologize for the service or lack there of. Things will get better so all I ask is keep us in mind when you make your next purchase.

Hookem Horns