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CRICKET'S CUSTOMER SERVICE CALL CENTERS

froggyboy16

Nov 25, 2016, 9:08 AM
My name is Josh, and I've been a Cricket customer for over a year now. I switched from Boost Mobile because they don't carry a food variety of phones at a descent affordable price. So I saw cricket on a commercial I decided to check them out. I was pleasantly surprised by the variety phones they offered and they has some of the best deals on phones bar none any other carriers. The I ended up having a reception in their Network in my area partly because they go through AT&T. And their data plans are one of the cheapest and best price for what you get. The first 6 months I had no complaints and was completely happy, that was until I had to call Cricket Wireless Customer Freaking Service Center. First of all the call centers AR overseas in cou...
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Eric

Dec 19, 2016, 3:25 PM
I agree with froggyboy & add more. Cons:
Cricket telephone answering machine tells me Cricket hates Cricket customers. Cricket call options lack any CS option. Only options are buy more service, activate service, buy phones & buy insurance. Random button pushing either gets hangup or CS agent that speaks English but does not understand English.
First week I had 0 bars, -113 dbm & H+ or LTE icon. Cricket said service was perfect, tested perfect even while connection to CS was dropped repeatedly. Next day 3 bars signal & data rate exceeded 1 Mb/S.
After 5 pm, data rate drops below half of day speed. Many calls have audio in or audio out only. Again today CS said service is good!
Resetting phone or updating to latest OS version (CM1...
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