Phone Scoop

printed August 30, 2015
See this page online at:
http://www.phonescoop.com/carriers/forum.php?fm=m&ff=13&fh=2131911

Home  ›  Carriers  ›

Cricket

Info & Phones News Reviews › Forum  

all discussions

customer service....

pook

Aug 13, 2009, 6:10 PM
I was just wond'ring, when you call cricket's customer service you hear diff accents from the operators. Is cricket's customer service center in the U.S.???
...
Mafdet

Aug 16, 2009, 9:06 AM
Paranoid that is a mistery that we will never solve... Razz
...
pook

Aug 18, 2009, 6:25 PM
okay,so this is what happened. Out of curiosity i called the customer service hotline a guy (with a different accent, a little bit of an indian actually) operator answered the call. I asked some information with the plans that they offer (pretending not to be a customer,though I am) then after the guy answered all my question I asked him if he's also in the US and he said yes. I then asked him if he is an Indian and laughed out with his answer, he said (with an indian accent) "oh yes sir! i'm an american but I was just raised in India!"
...
wirelessqueen

Sep 29, 2009, 10:42 AM
I agree they do have a lot of people with accents that work for them but they get the job done so hey it should not matter where they are from as long as they get the job done!!!
...
tmosucks3

Aug 21, 2009, 2:11 AM
Confused i happen to think that this was a very rude comment, and if it were me on the line i would have politely told u that my origin has no bearing on our conversation so he was a lot more polite that i would have been .
...
chocosong87

Aug 24, 2009, 9:20 PM
yes...because you are hostile and he (obviously) was not Very Happy
...
wirelessqueen

Sep 29, 2009, 10:43 AM
I agree 1,000,000,000,000 percent
...
wirelessqueen

Sep 29, 2009, 10:43 AM
this is true I mean why does it matter where he is from as long as he is getting the job done that is all that matters
...
citiprince

Aug 25, 2009, 12:19 PM
they are contract. they don't directly work for cricket.
...
Oshie74

Aug 25, 2009, 3:38 PM
Yup...the CS is contracted and is down right horrible. Better to go into your local corporate location, not dealer.
...
Oshie74

Aug 26, 2009, 1:00 PM
That's the problem with Cricket, they'd be a decent company if they invested in something that would keep customers. Heck you can't even call into anyone if you're late on your bill.
...
nickster84

Sep 2, 2009, 6:06 PM
Im surprised with all there fees, it doesnt cost $5 to talk to a live represenitive haha
...
wirelessqueen

Sep 29, 2009, 10:47 AM
no it does not lol that is free but if you do not change your plan and stuff all the time then you do not have to worry about the fees!!!
...
wirelessqueen

Sep 29, 2009, 10:46 AM
That is not true you can call customer service or you can go into the store an make a bridge payment an that will hold them off on cutting your line, You can make a bridge payment as long as you phone is still on you can put $20.00 on you account an that will hold you over for 7 days!!
...
wirelessqueen

Sep 29, 2009, 10:45 AM
Well I worked for a dealer an I give the customers all the information that they need about all the fees an everything because i would want some one to do the same for me!!!
...
wirelessqueen

Sep 29, 2009, 10:43 AM
this is true
...

You must log in to reply.

Please log in to report a message to the moderator.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram

 

All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.
1