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Crickets customer relations


Oct 2, 2007, 11:57 AM
Sept 7th I went on-line to order a phone and plan. I entered my credit card info and clicked purchase and a page came up that said could not process. I thought I had entered my cc info wrong. re entered and could not process came up again. I paged back and this time it kicked my 3 digits off the back of my card out. re entered that and received the could not process error again. I tried 3 times and decided to call the sales phone line. I ordered the phone and plan over the phone and it was $59.99 instead of the on-line price of $49.99. No big deal. I then went into my email account and found 4 messages thanking me for the phone order. I went into my bank account and found that they had debt-ed my account for the 3 phones that sa...

Oct 4, 2007, 11:38 AM
it is good that you understand that mistakes happen, because you are going to see plenty of them with cricket...and the excuse that they are a new company is wrong because while they are new to portland they have been in business for over 7 years...that said you are getting about the standard response to issues, slow with a major lack of communication mixed best recommendation is to go to a corp store and tell them you want to speak with the COM for the area...while the COM does not have the power to solve this problem directly they usually have enough pull to get the ball rolling at a more acceptable speed...also, while you are at the corp store make a friend with a rep you like because you are going to be in the store a lot with ph...

Oct 4, 2007, 2:11 PM
my advise to you stranger, BBB document, document, and document! i cant stand to hear that this is going on -- in other markets and i thought san antonio was the worse! good luck in your sitaution! and sorry to hear about the headache!

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