service in las vegas nevada
I currently have US Cellular and I noticed that service is not provided in Las Vegas, NV. I will be moving here in the next two weeks. What is the process if I need to cancel and how much (if any) will the termination fee be?
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Service is great there but you will likely roam on Verizon. If you have more than three months on your contract, you should pay the ETF, which is $150 per line. If not, change your plan to a USCC national plan, and break the 50% rule on purpose, which is more than 50% of your minutes over a 3-month period outside of your market/home area...something along those lines.
Someone who works for USCC can explain in greater detail and edit where needed.
Someone who works for USCC can explain in greater detail and edit where needed.
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If you are off of our network, which you will be living in sin city, for more than 50% of a 3 month period then you will be contacted by uscc. If you will continue to be off of our network then they will let you know that they will be disconnecting yourt services.
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IF YOU BREAK THE 50% RULE USCC WILL NOTIFY YOU THAT THEY ARE GOING TO CANCEL YOUR SERVICE AND CHARGE THE EARLY TERM FEE (ETF). SO THAT IS NOT A GOOD IDEA. NOW...IF YOU SIGNED YOUR LAST CONTRACT BEFORE AUGUST 2004 YOU CAN CANCEL YOUR CONTRACT WITH OUT A ETF DUE TO A POLICY CHANGE, PRIOR TO 10/04 IF YOU MOVED OUT OF THE COVERAGE AREA THERE WAS NO ETF.
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I used to work for USCC Retention. If you move out of the area, $150 etf will apply regardless of how many months left on your contract. You can keep service and run the risk of being forced off (WITH $150 etf) you must maintain a billing address within the USCC coverage area. Keep in mind also that your LOCAL n&we's will not apply and if you have free incoming or mobile to mobile, they will not apply either. You will just be using your packaged minutes. And be sure to change to a national plan to cover your roaming charges. Hope this helps. 611 will tell you the same thing, unless things have changed in 30 days. USCC does not let you out of contract if you move out of the service area. Contract states to maintain service with us you must m...
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Even if you're address is in the service area you will get shut off if you are out of the area for more than 50% of a 3 month period
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That is kind of true...you have a 50% clause as outlined in the contract that was signed...but if you are on a national or regional plan, I would wait til you get the letter from corporate....but keep in mind, the early termination fee will apply, and you will not get your free incoming minutes or free nights and weekends because they are local only and those freebies only apply if your phone does not show the ROAM icon...
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I would not be so quick to pay the ETF.
This issue was addressed ad nauseum in this forum many moths ago.
If USCC does not have sufficient service in the area that you are moving to they cannot compel you to maintain an address to prevent invoking the ETF clause. Numerous USCC CS agents agree with this analysis.
The provision may be in the USCC contract, however, I would contact the Nevada Attorney General consumer complaints division to request their intervention.
It may be a provision whose enforcement directly contravenes public policy and may constitute unjust enrichment on the part of the carrier, unless the carrier can establish that the customer knew they would be moving outside the service area prior to executing the cont...
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This issue was addressed ad nauseum in this forum many moths ago.
If USCC does not have sufficient service in the area that you are moving to they cannot compel you to maintain an address to prevent invoking the ETF clause. Numerous USCC CS agents agree with this analysis.
The provision may be in the USCC contract, however, I would contact the Nevada Attorney General consumer complaints division to request their intervention.
It may be a provision whose enforcement directly contravenes public policy and may constitute unjust enrichment on the part of the carrier, unless the carrier can establish that the customer knew they would be moving outside the service area prior to executing the cont...
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Actually, you should contact the Attorney General consumer complaint division in the State in which the contract was executed, because that state's law would govern.
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You do not need to go through all that, that is just on the contract for us cellular to be able to execute it if they chose to use it, however for every us cellular employee who says they have to pay the ETF i can furnish the same ammount who says they do not, I have it in writing in an e-mail from an AAE for my puposes, if my customers situation is valid then i have no problem taking care of it for them without the EFT. The people who say otherwise are the same people who tell a customer to get lost when they damage their phone and dont want to pay retail.
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What if the customer doesn't reach the "right" USCC CS agent who will do the "right thing"?
Are the unfortunate ones just supposed to lump it??
It is commendable that YOU and many other USCC agents will do the right thing to keep the customer happy, but I am talking about unfair trade practices on the part of a wireless carrier.
Unfortunately the law does not see fair consumer trade practices as a roll of the dice.
If the ETF provisions are written into wireless contracts to intimidate customers into not terminating their agreements prematurely when some customers are doing so legitimate reasons these provisions may constitute fraud.
Even if a CS agent is good enough to "waive" the ETF in legitimate circumstances of early term...
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Are the unfortunate ones just supposed to lump it??
It is commendable that YOU and many other USCC agents will do the right thing to keep the customer happy, but I am talking about unfair trade practices on the part of a wireless carrier.
Unfortunately the law does not see fair consumer trade practices as a roll of the dice.
If the ETF provisions are written into wireless contracts to intimidate customers into not terminating their agreements prematurely when some customers are doing so legitimate reasons these provisions may constitute fraud.
Even if a CS agent is good enough to "waive" the ETF in legitimate circumstances of early term...
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USCC does have exceptions for their customers that have passed on, as all carriers should have, and they have special arrangements for those who are drafted or have to serve our country and leave our service area...If this is the case, contact the Customer Relations department!!!!!!!!
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That is something totally different. You cannot get blood from a turnip and you cannot collect a cell phone bill from a dead person. Although if you want to use that example creditors try to go after family of deceased for debts.
Obviously a cell phone is not more important than a home or a new job but companies do invest a lot of money into a customer and at the end of the contract it is not usually a problem but people get cell phones and for the most part it is all about security nets. A Deposit protects the company from unpaid bills and bills that will never be paid in a lot of instances, if a customer cancels relatively quickly they are obligated to return the phone, if they dont it is even worse and even harder to take someone to c...
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Obviously a cell phone is not more important than a home or a new job but companies do invest a lot of money into a customer and at the end of the contract it is not usually a problem but people get cell phones and for the most part it is all about security nets. A Deposit protects the company from unpaid bills and bills that will never be paid in a lot of instances, if a customer cancels relatively quickly they are obligated to return the phone, if they dont it is even worse and even harder to take someone to c...
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However, the contract UCCC makes you sign states, you MUST maintain an address within their service area. Otherwise, you are not abiding your end of the contract, therfore, the $150 termination fee applies...Read your contract. No where in the contract that was signed says that if you move, USCC would let you out of the contract. It is of benefit to you to pay the term fee and get a local carrier who can better serve you.
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