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Replying to:  Anyone think TOPS by maxymax   Jul 26, 2013, 10:55 PM

Re: Anyone think TOPS

by maxymax    Jul 30, 2013, 1:27 PM   edited Jul 30, 2013, 1:29 PM

US Cellular is writing their own obituary. They did some over the air update that really messed up Samsung smart phones-especially GS3s. A huge amount of their customers can't get signal now-a big strike one. Second, they shut down their computer system to switch to a new one. It was down for like 4 days entirely. Third, the new billing system doesn't work and they had to shut down their system for another 3 or so days-strike two. Now they are bringing back contracts if they ever do get things working again-strike three. Customers are going to feel like they were lied to. They made 3 huge mistakes all within a month of each other. Most customers won't stand for that. Not sure if it's bad timing or just bad management. Maybe they're making customers sign contracts because they know they will leave with all the issues they've had lately.

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