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Replying to: Anyone think TOPS by maxymax
Nothing is running smoothly with TOPS and I don't think it ever will. I think whoever is in charge of updating the software or fixing the issues will always be 5 steps behind. Meanwhile, the customers are told to call back later. One customer I know of has had his phone suspended for a month because TOPS will not allow us to restore it.
What's the benefit of having to do ten steps instead of the previous three for an ESN swap? Currently, I'm trying to find a workaround for swapping two active ESNs on the same account.
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