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Top message:  Layoffs at USCC by Jackturningover   May 9, 2013, 9:14 AM

Replying to:  Re: Layoffs at USCC by Crashman   May 11, 2013, 8:33 AM

Re: Layoffs at USCC

by disdroid2012    May 11, 2013, 11:05 AM

With the sale of the call center in Bolingbrook to Xerox, everyone has lost hope. It's like a prison in here, we are all treated like children who can't be trusted, there is no morale, and it seems like everyone higher up has an angle. I've had three coaches in the last two months and it seems like every other day we get an email saying a manager is no longer with the company.
And then, there is the calibre of associate they are hiring. They literally placed an ad in the paper stating that anyone who walked into the call center would get an interview and might be hired on the spot! These associates would only be temporary through September, maybe longer if the need is there. Most of them are people who can't hold down a job, have little to no common sense or tact, and don't care about their job. There have been several fights in the training classes over things like boyfriends, name calling, and just territorial pissing contests.
We've gone from having our phones out to help customers (novel concept I know) to not even being able to have them on while we're in the call center. THey even have a machine that supposedly detects if your phone is on or not. NO paper, pens, pictures, or anything you might be able to write on or with.

ARGH!!

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