Info & Phones
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Top message: The beginning of the end... by motosux
Replying to: Re: The beginning of the end... by USCELLGIRL
Yup, looks like the "riskiness" of not offering the iPhone really paid off. The two carriers that don't offer iPh (USCC and T-Mobile) are the two that are shedding customers left and right. Granted, I don't like the iPhone, but customers want it because they think it's cool. They see Paris Hilton or Jon Bon Jovi talking on one and then they HAVE to have it no matter what, just to be like them. Regardless, I think it's too late for USCC. Their stubborn refusal to carry the iPhone is leading to the downfall of the company. I agree, it's hard to believe that one phone can rule the entire planet, but it appears to be that way. US Cellular expects to get customers by carrying around a book and asking stupid questions rather than offering the products customers want. One question reps can ask customers in their sales process is "does it bother you we don't offer the iPhone?" The company has one of the slowest sales processes in the industry and how does USCC respond? By making reps take even longer now by asking a series of ridiculous questions out of a massive book. Management has no solutions, just silly gimmicks.
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