So sorry to hear this. The sad part about it; You're right. My company has lost the focus which made it what it is today. Now I work for an Agent in the retail channel, and I can tell you that should you ever happen back across US Cellular down the road, Agents are who you want to deal with. Corporate/Retail stores don't seem to care anymore, they have long waits, the employee's are burned out, and their payrates are getting slashed.

The Agent that I work for is amazing, and we continue to provide the best customer experience possible every day. I didn't buy into it until I saw it firsthand.

Best of luck to you and yours, enjoy Verizon. We hope to see you again someday!