I am a former long time employee of USCC and feel bad for the changes the reps are having to deal with but I can't say I'm surprised. The DO always was a tool used to control employees, but now it's use is just much more blatant and obvious. The funny thing is that if the reason for these changes are sales related the obvious solution would be to get a more robust selection of phones for customers to choose from. Even the best rep can't say they would prefer to schlep USCC's generally outdated and meager offerings compared to those of the other carriers.