Top message: US Cellular Employees Take Large Paycut!!!!!!!!!! by usccblood
Replying to: Re: US Cellular Employees Take Large Paycut!!!!!!!!!! by thatcellguy
Re: US Cellular Employees Take Large Paycut!!!!!!!!!!
Retail has to take the hit on this one because the company is pinching revenue. I heard about someone being charged a $45 early upgrade fee because they really needed a phone 3 days earlier than their date. I also heard about somone actually hitting quota (which NO ONE is doing), and they still made less than their guarantee. So when you can actually perform at the level that the company expects, yet your money continues to decline, how can you say it's personal laziness?
But it's not just retail. They laid off the entire Human Resources department in Bolingbrook. Meanwhile, they attempted to scoop up tax credits from the HIRE Act for hiring the previously unemployed. They will receive a tax break on those associates, plus an extra $1,000 if they are there the following year. The program was designed to incentivize companies who are expanding their payroll. Instead, USCC has moved to capitalize by pushing out experienced staff. Now the call centers are filled with untrained personnel who typically make calling in on behalf of a customer a complete waste of time. For example, they have a certain phone that doesn't work with any car charger, but no one at Tech Support seems to be aware of it, or even what to do about it.
Consumers are realizing that there is no reason to be with USCC. Their data network is poor at best. The phones they carry, which are supposed to be the exact same as what other carriers have, are buggy and inferior. They charge as much or more for their lower end phones on contracts as Cricket does (for the same models), and it goes on and on.
With very slow walkin traffic, and lots of better options out there, no wonder USCC is hurting. But, they went ahead and cut commission twice last year within a couple of months. So it really seems like they're pushing out tenured associates. Every single week there are more organizational announcements about different people in senior leadership seperating from the company. Every time the commission issue is addressed to leaders, the response is the same, "We're aware of it."
And at the end of the day, of these factors are going to come into play for customers have to face every day due to the upheaval. There is no logical reason to destroy the trust of your entire sales organization in one blow. Unless you are seriously hurting for revenue and are worried about being around next year.
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