Lots of interesting discussions, and opinions. I do agree it is disheartening when commission is adjusted, that is the lifeline of any sales employee. Statement was not to be insensitive or to judge any single circumstances with anyone.
Like I stated before, I am not a USCC employee, but I do work in sales and the point still remains that it is a sales organization. It takes more work to bring in business than to "renew" service for anyone. From what I'm reading about the belief project, the associates dont have to do squat to implement any strategy to retain customers, USCC has already done that for them. So, why should they get rewarded for doing something that a trained "chimp" can do (If I offended someone I apologize, just stressing a point).
Anyone who's worked anywhere in sales for a long period of time will agree that commissions are adjusted at times to fit where needed. Being upset, yea, justified. Posting it for everyone to see, I agree that it can be seen as "laziness" because its easier to complain than do something about it. If you dont like it, go work for your $11 bucks an hour with no bonus structure, see how well that works out for you.