I can't believe we will not be paid for renewals. is cheaper to keep an excising customer than have a new one. therefore there should be commission (business 101).
Also money is a powerful incentive, if you take the money away, I will care less about going above and beyond. You don't have enough poins well talk to the manager and leave me alone, or use your insurance.
this new CEO dillon is going to kill the company, I don't trust her and until the executives see that US Cellular will be for sale for another major carrier, I bet she is getting paid big bucks to slowly bring down USC and no one can see it until the end. First lower morale of front line associates, second increase prices, third lower customer service(reaction from the first) Fourth we will bleed out customers and fifth. we will be near out of business and looking for a buyer.