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Replying to:  WAKE UP...means more than you think by USCELLGIRL   Oct 2, 2010, 3:59 PM

Re: WAKE UP...means more than you think

by vandinroth    Oct 4, 2010, 10:55 AM

You are telling people in the middle of one of the worst recessions ever to not get trapped by sticker shock?

Seriously? Are you people at us cellular on freaking drugs?

You keep talking about value. How's this for value. My wife has 5 phones on her plan, she's on the 69/1000 national. she has unlimited texting/pic and 2 smart phones. That's about 190ish a month for her. On the "belief" plans she'd be on essential plus and be running at 259.99. For what? She's paying way extra for 3 phones that don't have data. So she drops to essential and just adds on the data, now she's at 219. So absolute at minimum her monthly bill goes up 30 bucks. For what? What value is she getting that justifies a 30 dollar increase? She can upgrade ONE phone at 13 months. Big deal, she's never needed to do that before she keeps her old phones in case a new phone dies or breaks.

There's no value here at all, all that's here is increased rates to try and increase profits. You wouldn't even need to be posting what you are posting if there was value in these plans. Customers would see the value and not have to be told. You can't tell someone that something has value, they have to see it themselves and consider that there is value to them and most people are showing you guys at us cellular they dn't see value in these plans.

You also try and promote uscellular by saying you have a superior network. ALL carriers say this. Where is the proof. Prove to me you have better overall reception, don't show me a marketing map, prove it in rural areas. Discount for online payment? 3% if you use a credit card, that's not even worth the trouble of signing up for.

You seriously mention phone detailing? Wiping someones phone off with a wet wipe is somethign you really think customers will value?

People aren't stupid. They KNOW that text messaging is pure profit for you and yet you keep on raising the price. Something has to break and it's going to be consumers wallets.

We'll see at the end of this quarter i guess. If you continue to hemorrhage post pay customers like you did last quarter i think customers will have shown you how they value the belief project.

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