Hello Better? ....
http://finance.yahoo.com/news/more-50-percent-consum ... »
1. now charging $30 renewal fee per line
2. raising the renewal eligibility time from 18 to 22 months
3. raising upgrade point cost from 1000 to 1300 per month early buyout rate
4. service dept no longer can fix phones in store
5. charging $35 for smartphone replacements through no fault of the customer (Advanced Exchanges)
6. battery swap replacements lowered to 4 times per year
7. lowering employee accessory discount
8. raising early term fee on smartphones and tablets from $150 to $350
So you can see, these are the new ...
"5. charging $35 for smartphone replacements through no fault of the customer (Advanced Exchanges)"
That is just a ridiculous charge that is no doubt difficult for the associates to justify to the customers.
You are getting a brand spanking new smartphone. In reality, $35 is nothing compared to what you will be getting or what you could be paying.
The changes in the ETF, upgrade time, early upgrade points increase, and the addition of the device activation fee were all created in June before the launch of hello better.
The Service Techs have not fixed in warranty phones in the store for years. The phones have been sent to repair or replaced under advanced exchange.
The change to battery swap happened when BPE launched in May.
I don't purchase any accessories in the store as Amazon has them for far less expensive than the discounted price. So this I can not speak to.
As to the last part, advanced exchange charges. This is just corporate greed, plain and si...
Advanced exchange program has been around for years... It started that only about 500 smartphones per month were sent in. Manageable and reasonable cost of doing business. Smartphone sales have grown exponentially and since most phone that the MANUFACTURERS make aren't flawless machines in any way that number of advanced exchanges has gone to 21,000 per month. $8 bucks to ship... sure, cheap to a point. But not 2...
I'm glad you are okay with charging people for "great customer service." Maybe the company shouldn't have such crappy phones and they wouldn't have to warranty so many of them. The company is being cheap and trying to save a buck by offeri...
If you do not currently work for US Cellular, you probably used to (based on your knowledge of the Advance Exchange program)
Also, because McDonalds has had great success, you are assuming US Cellular will as well due to Dillon's leadership, when there has been 0 indication that this will happen...Now when this does not happen, it will be interesting to see if you will post here later retracting what you have said...
If I am wrong about USCC I will be glad to offer my apologies, but to me, just because "Im loving it" was successful (which it is debatable of how much impact it really had on McDonalds sales) it does not mean that US Cellular will all of a sudden gain a lot of customers and be j...