Ten Keys to being Happy with your Service Provider
2. Understand that YOU are responsible for keeping track of your usage (voice, internet, texting, etc). Your provider is not going to hold your hand when it gives you many options to do it yourself.
3. If you have a problem with your phone, do NOT call for support while talking on it! Make sure you have a way to get on a different phone, even a pay phone (calling 1800-xxx-xxxx is free on pay phones).
4. When on the phone with a rep, act professional when they are trying to help you. They are people too. The nicer you are, the more willing they are to help you and the easier it is to help. Do not rant ...