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no roaming service in atlanta with nokia 6255i

by sanchezpaulk    Aug 17, 2005, 4:50 PM

I have a Nokia 6255i with MetroPCS that I purchased about 3 months ago. My home coverage area is south Florida from Port Charlotte to Marco Island on the west coast, from Key West to Vero Beach on the east coast.

Yesterday I was passing thru Atlanta Hartsfield airport and my phone was set to "Automatic Roaming" rather than MetroPCS only. The Nokia 6255i determined that there was a MetroPCS service site available and synced with it. Lo and behold when I tried to make a call it was disconnected 2 seconds after I pressed SEND.

It seems that if you are out of your home coverage area (Atlanta/Athens, San Francisco/Sacramento, South Florida) and in another MetroPCS area, your phone will NOT work even when attempting roaming.

The software allows two choices, MetroPCS only or roaming if MetroPCS not available. If MetroPCS is available that is the network that it chooses, in spite of the fact that that local MetroPCS network will treat you as an intruder and disconnect you.

So in a nutshell with current network programming a MetroPCS phone has absolutely NO roaming capability when in another MetroPCS coverage area. Not good, and I'm not happy.

A call to customer service elicited the response of "and your point is?". They say it is not their fault (funny I thought it was their network and their phone), and no that information is not on the web.

The $45/month for unlimited use and long distance is great, but not with this customer service attitude.

I currently have a verizon wireless plan (450 minutes/$40/month). If I add the $45/month MetroPCS cost to the $40/month verizon wireless cost, I could have 1,350 minutes/month for $80. My current non-metropcs usage is 245 minutes/month.

Food for thought, as we all have to make decisions which company for our service, and which plan works best for us. I'll give MetroPCS another 3 months before deciding if this year-and-half experiment really produced any benefit.

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