After three months I gave up and switched to Virign. Their phone HTC EVO V 4g way better than Metros LG Esteem and its $80 less. As far as I can tell 4g coverage is better. Their 3g is faster than metros 2.5 and the coverage map is way better. I have the $35 plan, which is $15 dollars cheaper than Metros. Granted it only has 300 minutes, but I never come close to that. Virgins $45 plan has 1200 minute and it's still cheaper. Virgin/Sprint customer service is light years ahead of Metros. So, after two years the $15 month more than pays for the $300 phone. In the end I have a better phone, faster data rates, better coverage, and better customer service for less money. Well, that was an easy decision