You get what you pay for. For $40 I get unlimited everything on 4G. To me it seems simple, don't sign up for auto pay. Why would you ever let a company with such "bad customer service" auto deduct in the first place?

If you're looking for responsive customer care you're barking up the wrong tree at Metro or virtually any other prepaid service. Pay $100 for the same service at Sprint. I've used their service and I'm quite pleased with the customer service. Not worth $720 per year.