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Top message:  Regret (dealers - corp doesn't seem to care) by attempted   Jun 2, 2010, 10:55 PM

Replying to:  *UPDATE* Re: Regret (dealers - corp doesn't seem to care) by attempted   Jun 9, 2010, 11:06 AM

3rd *UPDATE* ...Dealers, Corp & Credit

by attempted    Jul 7, 2010, 12:52 PM


#1 - Went to pay my bill and get my $20 credit at the dealer store. I found out that original salesperson has been fired and did many shady things, including offering me 2 for $10 accessories (which was never an offered deal I was told).

#2 - Employee logged into the system. There were no notes as to my credit. He then asked for my "high security password" which I guessed twice. Wrong both times. He said I had to go to the corporate store and show my ID.

#3 - Went to the corporate store. The "security" password was next to a different field and was most likely entered by said former employee in the next field over, causing my account to be high security. I explained the rest of the saga, knowing they probably couldn't help (and I am sorry I don't remember your name!!! It was a very friendly lady I spoke to & I looked right at & through her name tag Embarassed . She may read this though so I had to mention how kind she was!). There was a phone call made. And I was good to go pay at the dealer store and get a $10 credit (not $20 as that was a falsehood & one of those oh well moments). Bummed about that, I got to the store and discovered there's a $3 fee to pay at the store (I always pall bills online, but couldn't for this because it was a dealer issue). LOL. So I got $7 off.
Better than a swift kick to the knee...

While at the store, paying, I was called by a corporate rep. I didn't get to my phone on time. she mentioned the district manager wanting to speak with me at the store. I am unsure what store (probably corporate) and such, but she said she would call back.

So that's where I am. Tired mostly.

Appreciate all of the kind employees though... and the dealer too. Wish I could change the subject if this thread...kinda negative, sorry.

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