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Replying to:  Regret (dealers - corp doesn't seem to care) by attempted   Jun 2, 2010, 10:55 PM

*UPDATE* Re: Regret (dealers - corp doesn't seem to care)

by attempted    Jun 9, 2010, 11:06 AM

attempted said:
I bought from a dealer - HUGE mistake. Here's an email I sent to corp, the dealer and to Samsung just for kicks. I doubt anyone will care...It's only been a day though so if I do hear back I will update this.................

__________________________________


UPDATE as promised

I was contacted by a representative of the dealer. I was overcharged $20 for the phone and the rep said the sales guy made it seem like a good deal with the "2 for $10" accessories. So my invoice shows:

accessory $10
accessory $10
Plan Amount $45
Phone $89.99

The Sales guy told me he was taking the extra $10 off the phone price for the 2nd accessory. Problem is, the phone was supposed to be $79.99, not $99.99. I was told he would be reprimanded and I said I didn't want that because it said $99.99 for the phone, but the rep said the sales guy would have known of the price and made it look like a good deal because they work on commission Sad.

I was offered a bluetooth, but I wouldn't use that so I asked to just have it taken off my next bill. He was happy to do that. The only thing is I have to go into the store (can't do it online) to pay my next bill. And turns out the sales guy who served me was the manager. Embarassed

As far as the rebate shown online, that began on June 1st. I bought the phone on May 9th.

So, I am very pleased with the attention to this matter by the dealer. I seriously wasn't expecting anything. I figured it was just a lesson learned. I still should've looked online first! And now I know.

Kudos to Viva Wireless - based out of Orlando I believe.

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