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Regret (dealers - corp doesn't seem to care)

by attempted    Jun 2, 2010, 10:55 PM

I bought from a dealer - HUGE mistake. Here's an email I sent to corp, the dealer and to Samsung just for kicks. I doubt anyone will care...It's only been a day though so if I do hear back I will update this.


Hi. I understand that online/corp stores are a separate entity from authorized dealers; however, I naively bought a phone on a day that the corp store was closed (5/9/10), but a dealer was open. Honestly, I didn't know which store was which & I wanted to switch from AT&T as quickly as I could. I had no clue that the costs of the exact same phones would vary so greatly between the corp web site and dealers until I went to pay my first bill early! I looked on the MetroPCS site and saw that the phone I purchased, the Samsung Freeform, is $79.00 online and after a $40 rebate comes to $39.00. Mine was $99.00 and the clerk rang it up as $89.00 because I was getting a "great deal" on accessories; 2 for $10. I have called your customer support twice and the 1st time the man wouldn't even let me ask a question. He was asking for a password/pin of some sort and after 2 guesses he wanted nothing to do with me. He blew me off which was fine because I could barely understand him. The 2nd time I called I was told there was nothing that could be done and the man was very blasé and said dealers are dealers.

I was very skeptical about using metroPCS for many reasons; including coverage and just the overall reputation of the young provider. Of course now I see all over the web how horrible the customer service is. Yay. I am beyond disappointed that a company could allow a phone that is worth (*maybe*) $40 sell for $90. I went with this company due to current finances (not credit issues nor inability to commit to a contract) and here I am, screwed. Also, I knew this at the time of purchase, but having to pay $5 extra a month for ringtones is insane. It's a big disadvantage...then another $5 a month for "GreetMe tones"?! Crazy.

I will also be sending this to the dealer where I purchased the phone: Viva Wireless on ---address omitted---. I was so impressed by the young man who had to work alone on a Sunday and all along I'm sure he knew I was getting cheated compared to online deals.

I regret this decision and have been & will continue to tell people to be wary of metroPCS. I feel like a complete fool! Once I can, I will be switching onto a shared plan with a reputable cell phone provider. I do not blame the dealer. I blame corporate for allowing these vast discrepancies...and honestly, I do not care if this is common among all cell phone providers. I asked over and over about rebates and was told there were absolutely none on the Freeform. Do you have any idea how much $50 means to me? I am so sorry I made this decision.

A disappointed and regretful customer who won't be around for long,



PROS & CONS in my opinion

metroPCS Pros:

• no contract/credit check for those with poor credit
• inexpensive rate plans for features provided (though make sure you know what you get with your plan and check online before going to any store)

metroPCS Cons:

• Very poor customer service online and on the phone
• Do NOT buy from an "authorized dealer" as you could be charged much more for the phone (I was, so I know and corporate has yet to show anything but lack of concern -- Too bad, so sad attitude - always makes me feel warm & fuzzy!)
• Cannot buy single ringtones or "GreetME" (answer) tones. You have to pay $5 extra a month to use either ($5 for 5 ringtones AND/OR $5 for 2 GreetME tones) and if you remove either bundle from your monthly plan, the tones will not work. I'm pretty sure you can cheat & somehow get ringtones from scamming sites, but I'd rather just use what's provided.
• Non smart phones are pretty pointless for Internet use unless you are REALLY bored or on a deserted island (in which case the network probably would not work). In addition, if you do get a smart phone, plan on it being pricey and you will need at LEAST the $50/month rate plan which is still ok, but make sure to look at all angles first - like if there is a rebate for the phone/features you want etc. Basically, don't be an impatient and naive dope like I was
• Newer provider - so network is not huge (I have occasional issues with dropped calls/texts but nothing major at this point)
• Again, if you are looking to web surf on your phone, don't expect most (if any - I haven't found any, including Yahoo mail, but email doesn't come with my plan anyway) social networking sites to be compatible with metroPCS. Just use your computer.

Bottom Line/Lesson I learned: Stick with reputable cell phone providers (in the end, the seemingly low cost can add up & you mine as well stick with a company with a good rep) or get a NON AT&T pay per minute phone if you need something really cheap ;).

Just my opinion.

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