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Regret (dealers - corp doesn't seem to care)

attempted

Jun 2, 2010, 10:55 PM
I bought from a dealer - HUGE mistake. Here's an email I sent to corp, the dealer and to Samsung just for kicks. I doubt anyone will care...It's only been a day though so if I do hear back I will update this.

__________________________________


Hi. I understand that online/corp stores are a separate entity from authorized dealers; however, I naively bought a phone on a day that the corp store was closed (5/9/10), but a dealer was open. Honestly, I didn't know which store was which & I wanted to switch from AT&T as quickly as I could. I had no clue that the costs of the exact same phones would vary so greatly between the corp web site and dealers until I went to pay my first bill early! I looked on the MetroPCS site and saw that the ph...
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attempted

Jun 9, 2010, 11:06 AM
attempted said:
I bought from a dealer - HUGE mistake. Here's an email I sent to corp, the dealer and to Samsung just for kicks. I doubt anyone will care...It's only been a day though so if I do hear back I will update this.................

__________________________________


UPDATE as promised

I was contacted by a representative of the dealer. I was overcharged $20 for the phone and the rep said the sales guy made it seem like a good deal with the "2 for $10" accessories. So my invoice shows:

accessory $10
accessory $10
Plan Amount $45
Phone $89.99

The Sales guy told me he was taking the extra $10 off the phone price for the 2nd accessory. Problem is, the phone was supposed to be $79.99...
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attempted

Jun 9, 2010, 11:19 AM
Also, forgot to mention, I did not receive any word from corporate, which I was not expecting.
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phonemasterflex

Jun 13, 2010, 12:33 PM
It takes a while to get a response from corporate. Did you mail it to Dallas? or to their regional corporate address. If you mailed it to dallas there is an unbelievable chain of command. it has to get sorted and separated to the market its directed towards them their head customer service have to respond to issues from mailings, BBB, and phone complaints that have escalated. and there are usually only 3 people in charge of handling these situations from each market. since there are literally thousands of dealer complaints it fair to say it may be a while before you hear from corporate.
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attempted

Jun 16, 2010, 3:49 PM
Thanks phonemasterflex. Actually corporate DID get in touch with me and I let them know the solution provided by the dealer. So I am satisfied.

It's not metroPCS's fault but I am sad I jumped the gun and went with them. I could have a Moment right now with Android for $5 a month and no limit on ringtones etc. My boyfriend's phone died 2 days after I got mine and he renewed with Sprint (he had an OLD Nextel plan & a great discount) -- (pity party). Ok, I'm done Rolling Eyes

All is well. I will update after I pay my next bill AT the store, Embarassed if needed.

P.S. Sorry, Corp does care!
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attempted

Jul 7, 2010, 12:52 PM
Confused

#1 - Went to pay my bill and get my $20 credit at the dealer store. I found out that original salesperson has been fired and did many shady things, including offering me 2 for $10 accessories (which was never an offered deal I was told).

#2 - Employee logged into the system. There were no notes as to my credit. He then asked for my "high security password" which I guessed twice. Wrong both times. He said I had to go to the corporate store and show my ID.

#3 - Went to the corporate store. The "security" password was next to a different field and was most likely entered by said former employee in the next field over, causing my account to be high security. I explained the rest of the saga, knowing they probably couldn't help (and I...
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mrmaserati

May 16, 2012, 7:23 AM
For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm

Pass the link along
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acdc1a

May 16, 2012, 10:20 AM
You get what you pay for. For $40 I get unlimited everything on 4G. To me it seems simple, don't sign up for auto pay. Why would you ever let a company with such "bad customer service" auto deduct in the first place?

If you're looking for responsive customer care you're barking up the wrong tree at Metro or virtually any other prepaid service. Pay $100 for the same service at Sprint. I've used their service and I'm quite pleased with the customer service. Not worth $720 per year.
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jasonswife01

Jun 1, 2012, 3:45 PM
my brother has a phone that is locked on silent and we're trying to get it back on to where it will ring. He was given this phone. Does anyone know how to unlock it? It is a Samsung SCH-R400
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M3th0dical1

Jul 19, 2012, 12:36 PM
Did you try holding down the "#" key? Most of the older phones have a shortcut where if you hold down the "*" or "#" keys, it puts the phone into silent/vibrate mode. In many cases, changing the volume will not correct it. I am pretty sure there is a little icon on the # key that indicates vibrate/silent mode.
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mrmaserati

Aug 16, 2012, 8:59 AM
After three months I gave up and switched to Virign. Their phone HTC EVO V 4g way better than Metros LG Esteem and its $80 less. As far as I can tell 4g coverage is better. Their 3g is faster than metros 2.5 and the coverage map is way better. I have the $35 plan, which is $15 dollars cheaper than Metros. Granted it only has 300 minutes, but I never come close to that. Virgins $45 plan has 1200 minute and it's still cheaper. Virgin/Sprint customer service is light years ahead of Metros. So, after two years the $15 month more than pays for the $300 phone. In the end I have a better phone, faster data rates, better coverage, and better customer service for less money. Well, that was an easy decision
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acdc1a

Aug 22, 2012, 8:25 AM
Sprint has substantially less Wimax coverage in most markets than Metro has LTE. Also, Wimax is going away. You bought into a dead technology.

Customer service between Metro and Virgin? Flip a coin. Both will send you to call centers out of the country. I don't see how you'd come to the conclusion that Virgin has better customer service.

Finally, Metro has a 4G LTE $40 plan that gives you unlimited everything. You're misleading people by saying that Virgin saves you $15 when it could only be a savings of $5.
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mrmaserati

Aug 31, 2012, 7:22 AM
First Metro did not even have LE anywhere when I bought my phone so it wasn't an option. Yes, Winmax is old technology and is going awway in 2-3 years. By then I be buying 8g or what ever is current at the time. Third all the bemnchmarks that I've checke have Metro LTE down loadfs at 6-7.5 mbps and the Virgin 6-8 mbps dead even.

As to handset no comparison. LG Motion vs HTC EVO you've got to kidding. Not even in the same ballpark 3.5' screen on 4g are you serious.

The Customer service a coin flip. Clearly you did not take the timne to read my complaint. nor, have you ever used them both. The two times that I talked to Virgin/Sprint I TALKED to knowledgeable, profession staff in the us. Never happened after a dozen with Metro. Whe...
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