Regret (dealers - corp doesn't seem to care)
Hi. I understand that online/corp stores are a separate entity from authorized dealers; however, I naively bought a phone on a day that the corp store was closed (5/9/10), but a dealer was open. Honestly, I didn't know which store was which & I wanted to switch from AT&T as quickly as I could. I had no clue that the costs of the exact same phones would vary so greatly between the corp web site and dealers until I went to pay my first bill early! I looked on the MetroPCS site and saw that the ph...
I bought from a dealer - HUGE mistake. Here's an email I sent to corp, the dealer and to Samsung just for kicks. I doubt anyone will care...It's only been a day though so if I do hear back I will update this.................
UPDATE as promised
I was contacted by a representative of the dealer. I was overcharged $20 for the phone and the rep said the sales guy made it seem like a good deal with the "2 for $10" accessories. So my invoice shows:
Plan Amount $45
The Sales guy told me he was taking the extra $10 off the phone price for the 2nd accessory. Problem is, the phone was supposed to be $79.99...
It's not metroPCS's fault but I am sad I jumped the gun and went with them. I could have a Moment right now with Android for $5 a month and no limit on ringtones etc. My boyfriend's phone died 2 days after I got mine and he renewed with Sprint (he had an OLD Nextel plan & a great discount) -- (pity party). Ok, I'm done
All is well. I will update after I pay my next bill AT the store, if needed.
P.S. Sorry, Corp does care!
#1 - Went to pay my bill and get my $20 credit at the dealer store. I found out that original salesperson has been fired and did many shady things, including offering me 2 for $10 accessories (which was never an offered deal I was told).
#2 - Employee logged into the system. There were no notes as to my credit. He then asked for my "high security password" which I guessed twice. Wrong both times. He said I had to go to the corporate store and show my ID.
#3 - Went to the corporate store. The "security" password was next to a different field and was most likely entered by said former employee in the next field over, causing my account to be high security. I explained the rest of the saga, knowing they probably couldn't help (and I...
Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm
Pass the link along
If you're looking for responsive customer care you're barking up the wrong tree at Metro or virtually any other prepaid service. Pay $100 for the same service at Sprint. I've used their service and I'm quite pleased with the customer service. Not worth $720 per year.
Customer service between Metro and Virgin? Flip a coin. Both will send you to call centers out of the country. I don't see how you'd come to the conclusion that Virgin has better customer service.
Finally, Metro has a 4G LTE $40 plan that gives you unlimited everything. You're misleading people by saying that Virgin saves you $15 when it could only be a savings of $5.
As to handset no comparison. LG Motion vs HTC EVO you've got to kidding. Not even in the same ballpark 3.5' screen on 4g are you serious.
The Customer service a coin flip. Clearly you did not take the timne to read my complaint. nor, have you ever used them both. The two times that I talked to Virgin/Sprint I TALKED to knowledgeable, profession staff in the us. Never happened after a dozen with Metro. Whe...