Phone Scoop

printed March 31, 2015
See this page online at:

Home  ›  Carriers  ›

Virgin Mobile

Info & Phones News Reviews › Forum  

Back to message list

HTC Evo V leading to higher charges???

by kirbo719    Jun 14, 2012, 9:24 PM

Just purchased an Evo V for VirginMobile.

I'd been on the $35/mo (300 voice minutes plus unlimited data) plan - auto deducted from credit card.

I NEVER use up all 300 voice minutes. A day after I purchased the Evo and switched over to it, I ran out of minutes...

I went online to top-up, and decided to just reset the billing cycle to "today."

Lo and behold: email verification arrived. It claimed I'm still on the $35/month plan, but the total charge was _$50!!_

Fine print indicated they're charging $15/mo to activate the wifi hotspot in the Evo.

Instantly I complained to customer service in email. I'd read nothing about that charge while doing due diligence before purchasing the handset, and there's nothing I could find online under Plans that mentions this charge.

It's been more than 24 hours. Usually I get quick response from customer service about email queries. Haven't heard back yet. But so far, I don't like the smell of this.

If my plan manditorialy goes to $50/mo, I'll return the phone. The handset ain't _THAT_ big a deal.

Report to moderator


No replies to this message

Reply You must log in to reply.

Back to message list

‹ all carrier forums

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Phone Scoop on Google+ Subscribe to Phone Scoop on YouTube Follow on Instagram


All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.