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I'm ready to scream

by CallCenterBlues    Dec 28, 2010, 1:56 PM

Got my kids all new phones for christmas. I
went online and activated them on Christmas
eve so that they would be ready on Christmas
morning. Everything works except the
picture messaging. I cannot send my kids a
picture message to save my life. It's all
three phones too. Two of my kids have the
Rumor Touch and one has the Rumor 2. I have
called Virgin Mobile 7 times since Christmas
and all they can say is "We are working on it".
This is so irritating. I want to be told
when and how you're going to fix it, not
"we are working on it". I am about to cancel
all three accounts if this isn't fixed
within the next day or two.

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