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new phone connects only to American Roaming Network

noheat

Nov 17, 2006, 1:26 PM
I bought a reconditioned Snapper phone from the Virgin website for $41. It looks perfectly new. I bought a $20 prepaid card at Walmart, and did all the activation procedures on the Virgin website and the phone.

Here's the problem:

It connects only to the American Roaming Network. If I try to make an outgoing call, I hear a recorded message from American Roaming Network advising me that the call will cost several dollars. If I try to make an incoming call, I get only the Virgin voicemail.

I know there's a strong Sprint PCS signal because I've can detect it with my other phone, a Sprint phone with a Sprint account - so the problem is not a lack of signal.

That's 15 hours after I activated the phone.

I phoned Virgin's customer se...
(continues)
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krickt

Nov 17, 2006, 5:42 PM
It's not programmed properly, or something similar.

Either, they didn't do the transfer properly, or the sim lost it's programming, or something.

We don't have Sims on our CDMA phones, but if you don't program the phone properly or if the wrong ESN gets in the system then you get the American Roaming Network. You can make collect calls from it, btw, but they cost out the ears!
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Kboggs

Nov 16, 2007, 10:39 PM
1) The phone does not have the correct Preferred Roaming List (PRL) loaded in it. or
2) You are not near a Sprint PCS Tower. Not likely since you said you get Sprint withanother phone
3) Virgin did not get the phone activated correctly. Try verifing the the ESN in the phone is then ESN on the phone and the ESN that they activated.

Try dialling 611, if you reach a Sprint recording it is not the PRL.
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