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Virgin Mobile Is The WORST Company I've Ever Dealt With

cecenichole

Mar 25, 2010, 5:28 PM
I've been with Virgin Mobile and since the beginning i've had nothing but issues. First when I signed up, when I registered my Debit Card so i could top up from my phone, I clicked the box requesting that they not charge that card unless I authorized them to. Lo And Behold, they went ahead and charged it anyway. Everytime I have to call in, the service is deplorable which is why i prefer to go online to proceed. My reasoning behind them being the worst company i've dealt with...and i've had a few is that in November I purchased straight from THEIR website a Rumor 2. It's had it's issues on and off, resetting itself, missing messages, not allowing me to see mms messages, but the issue has progressed to the point where when I tried to read tex...
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ruler_goddess

Mar 26, 2010, 10:30 AM
Their customer service does suck. i've had my phone replaced twice and it took me a month to get them to send me the first one. Second phone had the same issue so they sent me that out in a week. and that phone has some problems now and I don't want to call them cause they always make me mad. but some of my pics wont come through and it says alert removed from the inbox. So yeah im not happy with virgin mobile myself but they are the cheapest so thats why I dont bother changing.
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Melissa B.

Apr 26, 2011, 10:40 PM
I agree! They are HORRIBLE! Stupid people at their "customer service" department and they never ever know how to fix anything. They are cheap but the stress isn't worth a couple of bucks
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jfcowboy1

Nov 26, 2011, 12:43 PM
i agree the are a very low budget service owned by sprint who also owns boost. They also have tried to charge my debit card even after they have been told not to. i had them when they first started never any problems. But i noticed a change in the company one they where sold. Yes the prices are good their service is not that good in my areas and their customer service is even worse.
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John40ish

Oct 26, 2011, 7:04 PM
If you hate it that much go to a different service, stop wining already
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muchdrama

Jun 22, 2012, 8:10 PM
cecenichole said:
I've been with Virgin Mobile and since the beginning i've had nothing but issues. First when I signed up, when I registered my Debit Card so i could top up from my phone, I clicked the box requesting that they not charge that card unless I authorized them to. Lo And Behold, they went ahead and charged it anyway. Everytime I have to call in, the service is deplorable which is why i prefer to go online to proceed. My reasoning behind them being the worst company i've dealt with...and i've had a few is that in November I purchased straight from THEIR website a Rumor 2. It's had it's issues on and off, resetting itself, missing messages, not allowing me to see mms messages, but the issue has progressed to th
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