Great service from an affiliate store?? Sure, that'd be the day. My store, Chattanooga, TN, is the only corporate Sprint store for 150 miles in all directions. We have tons of affiliate stores who misconfigure, make wild promises, and who can't do anything about busted phones or incorrect setups. Corporate stores are the only ones who can solve these issues, and we also have the info as to when porting is available in that area. Find your local Sprint corporate store and ask their people who should give you a prompt answer to this question.