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Sanyo customer support

by hikinCA    Oct 21, 2003, 1:41 PM

I emailed Sanyo's Customer Support a general question about the operation of their phones and received a response telling me that all support is handled by Sprint. While researching my cellphone purchase I contacted a number of manufacturers and Sanyo was the only one who refused to answer my questions!

Here's a brain-twister: If they refer all their tech support questions to Sprint then why does their website even have a section for cellular support? Wouldn't it make more sense to inform users to contact Sprint right from the start rather than have then fill-out a long form (model#, etc. info is required) and then have to wait up to 24 hours only to then be told to contact Sprint?

I sure hope their phones work better than their customer service!

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