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Looking for an alternative to Customer Service...

BenRaines

Aug 9, 2005, 1:48 PM
I have been traveling for a month and knew I was going to go over my minutes...

But because I knew about the $5.00 for every 100 minutes, I wasn't really worried too much...


But I just got my bill today and it's almost $300.00....

about 210.00 more than usual..

After talking with a CSV rep, I found out my plan is old and the 100 minutes for $5 is not covered under my plan....

I have had sprint for about 6 years now..
Not particularly happy with the service....

Asked the rep if their was someone else I could talk too.. And he basically said in a nut shell I was SOL.....



Any other numbers to call..

Thanks
...
Tmobile83

Aug 9, 2005, 4:49 PM
Just keep calling them up and rasing hell.
...
dnywhite32

Aug 9, 2005, 9:19 PM
Its true what he told you. The $5 for 100 minutes is only available on specific plans. There is no one that can help you out bro. Dont be a little bitch and complain either, just pay it and change your plan to fair&flexible.
...
stevelvl

Aug 9, 2005, 11:06 PM
why did you think you only had to pay 5$ for 100 extra mins
...
lawlor428

Aug 9, 2005, 11:51 PM
Ya, you are out of luck. Your plans don't change with out the customer signing a contract and reupping onto a current plan. You wouldn't just get to use an availabe plan feature without paying for that plan.
...

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