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Replying to:  Hey All (Used to be Nextel18) by adam2106   Mar 11, 2013, 7:22 PM

Re: Hey All (Used to be Nextel18)

by cellphonesaretools    Mar 12, 2013, 8:42 PM

I remember you Nextel18, you had way better than average knowledge of Nextel & iDEN. We've missed you.

I went to the Sprint corporate store today to see the Kyo Torque. It's a pretty nice phone for a rugged PTT smartphone, but none of the staff was at all familiar with it, so they could not demonstrate the PTT to me. I went during lunch hour, and I was surprised to find there were no other customers except me in the ten minutes I was there, but there were seven employees on duty on the floor. I've never been impressed with the way Sprint's corporate stores treat Nextel customers, at least not until I visited the AT&T and Verizon corporate stores today.

The AT&T store had no central place for PTT phones and no PTT display, although there were two PTT-capable phones on general display (with just a bullet note in the overall feature list that they were PTT capable). AT&T's store was understaffed, half a dozen customers waiting, so I left without being able to talk with anyone there. Sprint shoves the Nextel display (& now the SDC PTT display) into a corner of the store, but at least is has a dedicated display area and four or five different PTT models on display.

The Verizon store had a couple of customers but one staff member was free to help me. Unfortunately, they had only two PTT phones in their whole store, none on display, the guy had to rummage around in the back room to find them. One was an older demo unit that was completely discharged, the other he brought out of the box but had no battery. He said he thought Verizon has a smartphone PTT phone (the Commando, but he wasn't really even sure of that), also the the Commando is a special order item, never kept in stock. He was very pleasant, but he knew absolutely nothing about PTT, and as memtioned before, they could not demonstrate any of the phones. He said he's never helped another PTT customer (and this is a decent-sized corporate store in a very large mall), and given the nearly zero current postings about Verizon PTT on the web, my impression is that Verizon has zero interest in PTT, which, if true, means it will most likely atrophy & die fairly soon.

So today's lesson for me is that as weak as Sprint's Direct Connect customer experience is compared to the Nextel experience, both the AT&T and Verizon corporate stores in my commmunity are significantly weaker in terms of PTT, so they ended up make Sprint look like a shining beacon. Kind of like winning a race by default because the other competitors dropped out, but at least it's a win of sorts ofr Sprint.

Too bad, because in my experience PTT properly used is a very useful, efficient adjunct to regular voice calls & texting. I'd never say that PTT is more valuable than texting, but once a thinking person has PTT & uses it, they see how useful & efficient it is in a significant percentage of quick/short-communication scenarios. But without the original Nextel to continue developing PTT and championing the usefulness of PTT to the masses, I have to agree with a lot of other posters around the web that PTT is dying a fast death. I'm gonna miss it.

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