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Top message:  Sprint's "Loyalty Rewards" for Nextel customers by cellphonesaretools   Nov 28, 2012, 2:19 PM

Replying to:  Re: Sprint's "Loyalty Rewards" for Nextel customers by vercetti   Dec 1, 2012, 12:38 PM

Re: Sprint's "Loyalty Rewards" for Nextel customers

by cellphonesaretools    Dec 2, 2012, 3:33 AM

vercetti:

I have not tried the latest DuraXT. The model we tried earlier this year but had to return was the DuraPlus (see Eric Zeman's review here at Phonescoop, regarding the defective speakerphone mode issues http://www.phonescoop.com/articles/article.ph p?a=10151&p=4914 ). Despite inquiries, we never heard back if they fixed the DuraPlus problems or not. That said, based on jrfdsf's customer review of the XT on this website, I'd be willing to give the XT a try before completely abandoning Sprint.

But the other problem with Sprint Direct Connect is that the Network Vision project is running behind schedule (by Hesse's own admission recently), and Sprint's track record of "operational excellence" is dismal—they never finish building out their network upgrades (can you say "rev A"?, can you say "Qchat"?). Sprint's CDMA network in the US is vastly inferior to Verizon's, and even the formerly dismal ATT' GSM network now eclipses Sprint's CDMA for coverage & reliability. Sprint's LTE is waaaay behind VZ's, and even late-starter ATT's LTE is way ahead of Sprint's. Look at your own Community website, there are lots of complaints that Sprint Direct Connect does not work properly in many places in the US...then there was that three-day nationwide outage of Sprint Direct Connect. So all of the talk about this great "Network Vision" is just that—nearly all talk. To paraphrase the famous line in the movie Jerry Maguire: "Show me the network!"

I definitely appreciate your concern, but I have ask you this: When the new SDC network is not yet up to speed, why penalize me at $10/line/mo to try to make me switch early? Why doesn't Sprint finish PROPERLY creating the replacement for push-to-talk BEFORE decomissioning Nextel? Why decomission Nextel first, then spend all your time promising us a decent network and having to make excuses when customers are pissed off due to the spotty, poor performance of SDC? If the phones worked properly, and if the SDC network was built out to the point that it is as reliable as iDEN, I'd have no issues with switching. But thus far, it's all been talk, talk, talk about how great it is, but in the real world, it's not yet cutting it (again, review the many posts on Community website complaining about SDC woes).

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