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Top message:  Sprint's "Loyalty Rewards" for Nextel customers by cellphonesaretools   Nov 28, 2012, 2:19 PM

Replying to:  Re: Sprint's "Loyalty Rewards" for Nextel customers by WhoDey   Nov 29, 2012, 3:33 PM

Re: Sprint's "Loyalty Rewards" for Nextel customers

by cellphonesaretools    Nov 29, 2012, 11:51 PM

Simple. Don't change the rules suddenly and start actually penalizing me for being a loyal, multi-line, 10+ year customer, one who is simply following the timeline that you voluntarily set out for me. Oh, yeah, and actually complete the network upgrades as you said you would, so the new service I'm moving to is at least as reliable as the one you're forcing me off of.

As I stated before, a HEAVILY discounted phone (your emphasis on the word "heavily") that does not work properly is not an incentive, it's just another problem for me, one I don't need. If you're willing to waste your time for $100 off of a phone that does not operate properly, by all means, go right ahead. I don't have time for that, and the $100 discount is lost in the noise. Same goes for the network, if it is not up to par with iDEN's PTT performance, then you've got to fix it before I'll spend any more of my time trying it. I did try their new replacement for Nextel PTT awhile back, and it did not work properly. Get it right, Sprint, and we'll talk.

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