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Top message:  Sprint's "Loyalty Rewards" for Nextel customers by cellphonesaretools   Nov 28, 2012, 2:19 PM

Replying to:  Re: Sprint's "Loyalty Rewards" for Nextel customers by tuxedosun   Nov 28, 2012, 8:15 PM

Re: Sprint's "Loyalty Rewards" for Nextel customers

by cellphonesaretools    Nov 29, 2012, 2:19 AM

Executive Summary:
(a) $0.99 for phones that do not work properly is not an incentive.
(b) 3X the coverage with poor reliability and poor performance is not an incentive.
(c) Changing the rules of the game at the last minute and trying to penalize me at the rate of $10/line/month is not an incentive.

I already tried months ago to switch from Nextel in iDEN to Sprint Direct Connect (SDC) on CDMA, but the Kyocera phones did not work properly and had to be returned, with all lines reactivated back to their original Nextel service. Phonescoop's own Eric Zeman did a review of the bar-style Kyocera phone some time ago and chronicled the same problems, with no word that the issues were ever fixed. It's not an INCENTIVE to give a person phones for $0.99 it those phones don't work, it's a PROBLEM.

There are issues with the reliability & performance of Sprint's CDMA-based PTT system. A few months ago Sprint Direct Connect suffered a nationwide, three-day outage, something that has NEVER happened to iDEN during my 10+ years as a Nextel iDEN customer. If you search Sprint's own Community website for Sprint Direct Connect, you'll find that the vast majority of posts regarding SDC are by extremely unhappy customers who were forced to switch from Nextel to SDC and wish they could go back to Nextel & iDEN. For me, Nextel just plain works, always, and I have no coverage issues where I live, work and travel in the US. Sprint claims the SDC network has 3X the area coverage of Nextel iDEN, but where is the incentive to switch to a less reliable network, even if it has greater coverage? Again, the new network has so far shown itself in my case to actually be a DIS-incentive, because of its spotty performance and poor reliability.

In a nutshell, Sprint so far has shown me very little respect as a 10-year, multi-line Nextel customer, the Kyocera phones do not perform as well as the existing Nextel Motorolas, the SDC network is not as reliable as the existing Nextel iDEN network, and the straw that breaks this camel's back is the letter penalizing me for staying on iDEN until the scheduled shutdown next June, when they have been telling me for the past year or longer that I have until June to switch. In any rational person's mind, these are all disincentives, and Sprint is not giving customer service, they're giving disrespect.

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