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SPRINT CANT EVEN FIX A SIMPLE VOICE ISSUE

by canada1951    Oct 2, 2012, 2:41 AM

Evil or Very Mad
*Have had service for almost a year with no problem
*I am disabled living in Florida with all my relatives in Virginia
*I have two close relatives who have line land phones with call block
on their phones for years
*Problem started September 20, 2012 with the message “This caller does
not accept callers who block their number, Please unblock your number
and try again”
*Called Customer service September 23, 2012 that assured me the problem
would be resolved within 72 hours with a call back. How many 72 hours is there in 10 days?
*There was death in the family and I have been unable to call when
needed, she was like a grandmother to me and she died and buried and
I’ve been unable to grieve with my family
*I have been accused of blocking my number. The only change I made to
my account when I added a line in June 2012
*After numerous calls, I went to the corporate store in Sanford FL
where I was there for over 5 hours with no success
*Customer service rep suggested that I change my phone number, when I
told him it was not an option because 1. I’ve had this number for over
10 years, 2. I am disabled and have numerous doctors, social security,
IRS and many more. I just can’t send a mass text and say, “I have a
new number”
*Service rep changed my number to a new ESN and it still would not
work.
*Tried to call by hitting *87 before calling the number with no avail
*Since this issue started, I’ve been told the fix was coming in 72
hours and been told this is numerous times
*Was told that if I changed carriers, my number would still not work
because it was a problem with my number
*I worked for a cellular carrier for 8 years before becoming disabled
1.5 years and knowledgeable about network issues and don’t appreciate
being told lies when I know it is a network issue
*My frustration has maxed out and I am not trying to cancel my other
line and don’t want to cancel my line since I’ve been happy since
joining the Sprint family
*After the rep humped his shoulders, I called to see if the ETF would
be excused because this was no fault of mine and was told that since I
can make other calls, they would still charge me the ETF
*Was suggested to me to call my relatives and ask them to remove the
call block off of their lines. I refused, that is their choice and
I’ve had no problems prior to September 20th.
*Everyone that promised to give me a follow up call has failed, no one
has followed through
*Was told that since I’m able to make other calls, waiving the ETF was
not possible
*I have completely lost faith in Sprint with all of the lies and broken
promises

I am brand loyal but this is out of my control and it has gone on far
too long, I don’t feel like I should be punished for something that is
out of my control. If the problem with these two numbers can be
resolved, I would be glad to remain with Sprint but if not, I would
like to port my number to another carrier without the ETF fees.

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