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Has anyone else had problems with the Sprint Direct Connect?

by appoloosa    Jul 6, 2012, 9:13 PM

7-6-12

Our business has been using the Nextel side of the Sprint Network for many years. Recently we received written notice from Sprint telling all customers about their plans to discontinue the Nextel side ... due to un-upgradable towers, they gave us a choice of three (3) phones to choose from (such a selection) one of which was the Motorola Admiral a push to talk 3G smart phone the (one) smart phone in the line up ....obviously Sprint must know that all of their Nextel Customers are Neanderthals, incapable of learning how to use a "smart" phone, we're all too busy pounding rocks and living in caves to learn that steep curve ...nonsense!

Now that we're part of the Sprint version of Nextel we've been unhappy with the service, numerous dropped called, direct connect that no longer works most of the time and after two months of aggravation with Sprint customer service, numerous trips to Sprint repair centers and even replacement phones, we discovered a little know fact just today. Apparently Sprint has been playing all of us that have sudden poor call quality since the switch from Nextel ...they don't have their towers up and ready for all of us! In fact November of 2014 is the scheduled date to upgrade the Philadelphia/New Jersey market ...you'll never hear this from a Sprint Rep when you call to complain about your service. There are some very interesting articles found on google regarding the future discontinuance of Nextel worth reading.

Needless to say we're without reliable service and stuck in a 2 year agreement with a company that has shafted it's Nextel customers. Sounds like a class action suit for some savvy attorney to me. My hope is that another national carrier takes up the slack and offers more choices for "direct connect service". We do know how to use smart phones and haven't beaten any with our clubs in at least a week.

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