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Top message:  Sprint is the trailer park of the cell phone world. by Mastercell555   Feb 1, 2012, 6:32 PM

Replying to:  Re: Sprint is the trailer park of the cell phone world. by Joshiwa   Feb 9, 2012, 2:07 PM

Re: Sprint is the trailer park of the cell phone world.

by cellphonesaretools    Feb 11, 2012, 12:48 AM

Joshiwa said:
...
The good news for Sprint, they used to be last consistently but have really turned things around. ...


True, Sprint has pulled themselves out of the ditch and into third place (or second place when compared strictly to nationwide carriers). That is all to the good.

The sad thing is, until Sprint bought Nextel, Nextel was always number one in nationwide carrier customer satisfaction. If Sprint had been smart enough to adopt the Nextel model of customer service, Sprint would have leapfrogged Verizon to become number one YEARS ago. But Sprint chose the entrenched, loser "Sprint Way" rather than adopt the famously successful Nextel Way. Not talking about choices in network technology here, but in terms of choosing the model for CUSTOMER SERVICE, Sprint chose wrong when they chose the Sprint Way over the Nextel Way.

They had it all in the palm of their hand, but Sprint's original management blew it big-time, and six years later they are just barely catching up. Too bad it took them six years and the loss of at least 10,000,000 customers to finally right the ship.

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