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Replying to:  Urgent Sprint issue from a store rep... by Android Ace   May 6, 2011, 7:28 PM


by famoussasjohn    May 19, 2011, 11:22 AM

An example of what agents should NOT do:
1. Customer’s existing line is not eligible for an upgrade. TSR sells the customer a new line
(new PTN) and tells the customer to call Care when they get their new phone to have the
existing PTN placed on the new phone.

If Sprint discovers an agent using any method including the examples listed above on a call
during monitoring that can result in false churn the agent will be subject to immediate Disciplinary action.

Go to TINC and search "False Churn"

And you say it was their fault "swindling a sale" from you. You are in the wrong..rookie.

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