With the $85 credit the net cost to the customer was exactly the same. And as another commenter stated, he saved sprint money by not creating a new ptn AND not paying you for a commission you did not deserve. He did his job.

Just because the customer asked for this does not mean it was the best solution. When someone walks in and says they want a phone, do u just say ok, or do u qualify them and give them what would be best for them? Id hope the second choice, if you are any good at your job.

And you definitely have no grounds to be mad.